Privacy Policy

1. Introduction

pt988 ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of our users ("you," "your," or "User"). This Privacy Policy sets out the legal basis on which we process your personal data, the categories of information we collect, how that information is used, and the rights available to you with respect to your data.

This policy applies to all users of the pt988 platform, including residents of Indonesia and other jurisdictions where pt988's services are accessible. It governs all data processing activities carried out in connection with your use of our website, mobile interfaces, customer support channels, and any other services offered under the pt988 brand.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify you via email to your registered address or through a prominent notice on the platform. Continued use of pt988 following the publication of changes constitutes your acceptance of the revised policy.

2. Definitions

• Personal Data: Any information that identifies or could reasonably be used to identify a natural person, directly or indirectly.
• Processing: Any operation performed on personal data, including collection, recording, storage, use, disclosure, or deletion.
• Data Controller: pt988, the entity that determines the purposes and means of processing personal data.
• Data Processor: A third party that processes personal data on behalf of the data controller, under pt988's instructions.
• Cookie: A small text file placed on your device by a website to store session information and preferences.
• KYC: Know Your Customer — the identity verification process required to comply with anti-money laundering (AML) regulations and confirm your eligibility to use the platform.

3. Data We Collect

pt988 collects personal data through several channels, including account registration, payment processing, platform use, and customer support interactions. The categories of data we collect include:

3.1 Identity and Contact Information

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification purposes — you must be 21 or older)
• Residential address (including city, province, and postal code)
• Email address and mobile phone number
• Government-issued identification number (e.g., NIK from KTP, passport number)

3.2 Financial Information

• Bank account details (account number, bank name — e.g., BCA, BRI, BNI, Bank Mandiri) for processing deposits and withdrawals
• E-wallet account identifiers (OVO, DANA, GoPay) where applicable
• Transaction history, including deposit amounts, withdrawal requests, and betting activity
• Source of funds declarations where required for AML compliance

3.3 Technical and Usage Data

• IP address and device identifiers
• Browser type, version, and operating system
• Login timestamps and session duration
• Pages visited, features used, and games played on the platform
• Referral source (the URL from which you navigated to pt988)

3.4 Communications Data

• Records of live chat conversations with our support team
• Email correspondence between you and pt988
• Support ticket details, complaint records, and dispute resolution history

Data Category	Examples	Purpose
Identity	Name, date of birth, KTP/passport number	KYC verification, age confirmation
Contact	Email, phone, address	Account management, support, notifications
Financial	Bank account, e-wallet ID, transaction history	Payment processing, AML compliance
Technical	IP address, device ID, browser data	Security, fraud prevention, platform optimization
Behavioral	Games played, bets placed, session length	Responsible gaming monitoring, personalization
Communications	Chat logs, email history, support tickets	Customer service, dispute resolution

4. How We Use Your Data

pt988 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your pt988 account, including authentication, password resets, and account settings management.
• Identity Verification: To confirm your identity and age as required by our KYC procedures, ensuring that all users are at least 21 years of age and are eligible to use our services.
• Payment Processing: To process deposits from and withdrawals to your designated bank account or e-wallet, and to maintain accurate financial records.
• Service Delivery: To provide access to sports betting, casino games, lottery products, and all other features of the pt988 platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 support channels.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal activities.
• Responsible Gaming: To monitor betting behavior, enforce deposit limits, apply self-exclusion periods, and identify patterns that may indicate problem gambling.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from law enforcement or regulatory authorities.
• Platform Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality, design, and content of our platform.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bonuses and offers.

5. Legal Basis for Processing

pt988 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms and Conditions you agreed to when creating your account — including payment processing, account management, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws, including KYC verification, AML regulations, and responses to lawful requests from authorities.
• Legitimate Interests: Processing carried out for our legitimate business interests, including fraud prevention, platform security, and internal analytics, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for purposes such as marketing communications and certain cookies, where we have obtained your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

pt988 does not sell, rent, or trade your personal data. We may share your information with the following categories of recipients only where necessary and under appropriate data protection obligations:

• Payment Processors: Banks (BCA, BRI, BNI, Bank Mandiri) and e-wallet providers (OVO, DANA, GoPay) require certain account and transaction data to process your payments.
• Identity Verification Services: Third-party KYC providers may process your identity documents to confirm your eligibility. These providers are contractually bound to process data only for verification purposes.
• Game Content Providers: Software studios that supply casino games and lottery products may receive anonymized session data for game performance and RTP audit purposes. They do not receive your personal identity data.
• Fraud Prevention Services: Specialized third-party services may analyze transaction data to detect and prevent financial crime. Such processing is strictly governed by data processing agreements.
• Legal and Regulatory Authorities: We may disclose your information to law enforcement agencies, regulators, or courts when legally required to do so, or when we have a good-faith belief that disclosure is necessary to protect our legal rights or prevent harm.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the acquiring entity, subject to the same privacy protections as described in this policy.

All third parties with whom we share personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specified purposes under our instructions.

7. Cookies and Tracking Technologies

pt988 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These enable session management, authentication, and security features. You cannot opt out of these cookies.
• Performance Cookies: Used to collect anonymized statistics about how users interact with the platform. This helps us identify performance issues and improve the platform.
• Functional Cookies: Store your preferences, such as language settings and interface configuration, to personalize your experience.
• Analytics Cookies: Allow us to measure traffic patterns, popular game categories, and platform usage trends. Data collected is aggregated and does not identify individual users.

You may configure your browser to refuse or delete cookies; however, doing so may affect the functionality of the platform, including your ability to remain logged in. pt988 does not use third-party behavioral advertising cookies.

8. Data Retention

pt988 retains personal data for as long as your account is active and for a period thereafter as required by law or legitimate business needs. Specifically:

• Account Data: Retained for the duration of your account and for five years after account closure, to comply with AML regulations and legal hold obligations.
• Transaction Records: Retained for a minimum of five years from the date of the transaction, in accordance with Indonesian and international financial regulations.
• KYC Documents: Retained for five years after the end of the business relationship, as required by applicable AML and counter-terrorism financing laws.
• Support Communications: Retained for two years from the date of the final interaction, for dispute resolution and quality assurance purposes.
• Technical Logs: Retained for up to 12 months, unless a longer period is required for a security investigation or legal proceeding.

When data is no longer required for the purposes described above, it is securely deleted or anonymized in accordance with our data disposal procedures.

9. Data Security

pt988 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 128-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data (including financial information and identity documents) at rest in our databases
• Strict role-based access controls, limiting data access to authorized personnel with a demonstrated operational need
• Regular penetration testing, vulnerability assessments, and third-party security audits
• Multi-factor authentication (MFA) for staff accessing administrative systems
• Continuous monitoring of network activity for anomalies and security threats
• Incident response procedures for detecting, containing, and reporting data breaches

While we take every reasonable precaution to protect your data, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and applicable regulatory authorities within the timeframe required by applicable law.

10. Your Privacy Rights

As a user of pt988, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you, including the categories of data, the purposes of processing, and any third parties with whom your data has been shared.
• Right to Rectification: You may request the correction of inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is otherwise unlawful. This right is subject to legal obligations that require us to retain certain data.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute regarding data accuracy is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to us, which you may transfer to another service provider.
• Right to Object: You may object to the processing of your data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via email at [email protected] or through the live chat function. We will respond to your request within 30 days. We may ask you to verify your identity before actioning any data request.

11. Children's Privacy

pt988 is strictly an adult platform and is not directed at individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that a user is under 21, we will immediately suspend their account, void any associated transactions, and securely delete their personal data. If you believe a minor has created an account on our platform, please contact us immediately at [email protected] so we can investigate and take appropriate action. We also encourage adults to use parental control tools to prevent underage access to gambling platforms.

12. Third-Party Services and Links

The pt988 platform may contain references to third-party payment services (BCA, BRI, BNI, Bank Mandiri, OVO, DANA, GoPay) and game content providers. These third parties operate under their own privacy policies and data protection practices, which are separate from this policy. pt988 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your pt988 account.

13. Changes to This Privacy Policy

pt988 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will provide notice via email to your registered address and/or a prominent notice within the platform at least 14 days before the changes take effect. Changes that are required by law may take effect immediately. The "Effective Date" at the top of this policy reflects the date of the most recent revision. We encourage you to review this policy periodically to stay informed of how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how pt988 handles your personal data, please contact our Data Protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the pt988 platform
• Operating Hours: 24 hours a day, 7 days a week, in Western Indonesia Time (WIB, UTC+7)

We are committed to addressing all privacy-related inquiries promptly and transparently. We aim to acknowledge your request within 48 hours and provide a full response within 30 calendar days.